MyHealthCheck App
An app and responsive website that allows patients to check-in to their family doctor’s office and answer initial health screening questions, a brief provided by the Google UX Design course.
user research
user flows
journey maps
personas
competitive analysis
Project
Google UX Course
Role
UX & Product Designer
Duration
Ongoing
Overview
Currently, I'm working on Google's UX Design certificate course. The brief I chose is to design an app and responsive website that allows patients to check-in to their family doctor’s office and answer initial health screening questions. Below is my initial work on the empathize, define, and ideate stages of the design process for MyHealthCheck app, which includes personas, user journeys and stories, and a competitive analysis. This page will continue to update.
This app is specifically for a fictional eye doctor's office located in New York City. Their patients are diverse and range in age, health backgrounds, race, and language.
I began my user research by noting my assumptions. My assumptions about the check-in process include that people don’t want to be at the doctor’s for longer than they would like to be. I also feel like in a digital-focused world, people would like to view their information online without needing to contact the office, where they may not be able to reply immediately.
Images from Unsplash.
Problem
Filling intake forms at the doctor’s office lengthens the time necessary to be in person and delays when they will be seen by the doctor. There is also no way to know the patient’s visit history unless they ask the receptionist.
Goal
Create a streamlined check-in process that includes filling out intake forms before the appointment to eliminate extra steps in person and show when and why the patient has visited the office in the past.
Pain Points
Appointment processes take too much time
Spending more time than patients would like to at the doctor’s office.Personal information lacks accessibility
In order to currently access documents and health information, patients need to call into the office to gather what they need.Lack of reminder flexibility
Patients cannot set different types of reminders except accept the office's reminder method of sending a text the week of their appointment.
PErsona #1
Leslie
Leslie is a young, working, tech-savvy professional in Manhattan who needs to quickly and confidently check-in the doctor’s office because she needs to be able to go to her appointments within the work day.
Occupation
career-oriented marketer with 5 years of experience working in financePains / Frustrations
does not have enough time in the day to get to everything she wants to get done and constantly squeezes in errands into her scheduleGains
enjoys making money and hustling for her career
Goal
Check in to her doctor's appointment
PErsona #2
Mary
Mary is a busy Queens mother who needs to be able to schedule and reschedule her children’s appointments as well as reference their records because she manages her household.
Occupation
working mother with two childrenPains / Frustrations
juggles a ton of different tasks throughout the day and feels overwhelmed with managing the household at timesGains
works to sustain her family comfortably and is happy when her family feels safe and supported
Goal
View her children’s health information and visit history
PErsona #3
Steve
Steve is a older man who needs to be held accountable to go to the doctor’s office and have a streamlined process because he would not go otherwise.
Occupation
retired and enjoying a quiet life in Long IslandPains / Frustrations
forgets to schedule and attends important doctor's appointments, causing his family to stress about his healthGains
looks to relax and slow down after busily working in New York City for a long time
Goal
Hold him accountable to go to his doctor’s appointments
Value proposition
I considered the different value propositions that MyHealthCheck has and categorized them by convenience, reliability, and accessibility. Then, I associated which value prop directly relates to each user journey's goal to make sure that those are in the forefront when designing the app. Each persona has a different goal and each related aspect of the app's user flow should solve for each.
Upcoming
Stay tuned for more updates! Up next will be a competitive analysis on apps like MyMountSinai App, Zocdoc, and MyChart.
